Refund policy
Return Policy
Due to the nature of fresh flowers, we only accept returns within 1 day of delivery, and only if the bouquet or product arrives damaged or not as described.
To request a return, the customer must contact us within 1 day and share clear photos or videos of the damaged product via WhatsApp at +971 588 867 4003.
Return Cost:
Return shipping costs are paid by the customer, unless the product arrived damaged.
Returns are not accepted for:
- Change of mind
- Slight color/size variations
- Natural differences in fresh flowers
Products tampered with or handled improperly by the customer
Replacement Policy
If the delivered product is damaged or incorrect, we will replace it with the same or equivalent product.
Replacement is eligible only if:
- The issue is reported within 1 day of delivery, and
- The product has not been tampered with, altered, or misused
If the flowers have been tampered with or damaged after delivery, karazflowers.ae will not provide a replacement or refund.
Refund Policy
Approved refunds will be processed within 7 to 10 working days and issued to the original payment method only.
A 7% transaction fee is deducted from all refund amounts.
No refund will be issued if the order is canceled on the same day of delivery or after the flowers have been prepared / dispatched.
Refunds may be approved ONLY for:
- Damaged products (verified)
- Wrong product delivered
- Non-delivered orders
- Order canceled at least 1 day before delivery
Cancellation Policy
Orders can be canceled up to 1 day before the delivery date.
Customers may choose to:
- Reschedule the order
- Receive a refund (minus 7% transaction fee)
Orders canceled on the same day of delivery, or after preparation, cannot be refunded.
Warranty Disclaimer
All guarantees become void if the product has been:
- Tampered with
- Stored incorrectly
- Exposed to heat
- Modified by the recipient
- Mishandled after delivery